Privacy Statement

1. Who we are

PSV.ie is operated by Public Service Vehicles. For the purposes of applicable data-protection law, Public Service Vehicles is the data controller for personal information collected through this website.

2. Information we collect

Depending on how you use PSV.ie, we may collect:

• Enquiry information: your name, telephone number, email address, message and any information you choose to include.
• Booking or service information: details you provide when requesting or arranging a service.
• Technical and security information: IP address, browser information, request timestamps and anti-abuse verification data used to protect our forms and systems.
• Catalogue preferences: products held in your browser's local storage so your selection can remain available on your device.

Please do not include sensitive personal information in a general enquiry unless it is necessary for us to assist you.

3. How and why we use information

We use personal information to:

• respond to enquiries and provide requested services;
• arrange, manage and follow up on bookings;
• operate, secure and improve the website;
• detect spam, fraud, misuse and repeated form submissions; and
• meet legal, regulatory, accounting or insurance obligations.

• Service requests and bookings: taking steps at your request before entering a contract, and performing that contract.
• Other enquiries: our legitimate interest in responding to people who contact our business.
• Website security and spam prevention: our legitimate interest in protecting our services and users.
• Basic website analytics: our legitimate interest in understanding website use and maintaining the service.
• Required business records: compliance with applicable legal obligations.
• Optional embedded maps and videos: your permission before connecting to the external provider, including consent for non-essential cookies or similar storage where applicable.

You may object to processing based on legitimate interests. You may withdraw permission for an embedded map or video using its disable or stop control. This stops further embedded requests but does not undo earlier processing or remove cookies already stored by the provider.

4. Service providers and external websites

We use service providers only where needed to operate PSV.ie. These currently include:

• Replit: website and application hosting and related infrastructure.
• Resend: delivery of General Enquiries messages to our business mailbox. Your enquiry details are processed to deliver that email.
• ALTCHA: privacy-focused proof-of-work verification software hosted as part of this website to protect forms from automated abuse; the verification does not require a connection to an external ALTCHA service.
• Business email hosting: our business mailbox provider receives and stores enquiry emails. Mail routing is provided through Hostcomb.

Replit also provides basic website analytics using IP traffic data to measure visits and page views. According to Replit, this analytics service does not use analytics cookies. Cookie-free analytics can still involve processing personal data.

Product purchase buttons may take you to Mechanic24hr.ie. PSV.ie does not take payment for those products. Information you provide on that website is governed by its own privacy notice and terms.

Hosting, email delivery, analytics and optional external media may involve processing outside the European Economic Area. Applicable transfer arrangements depend on the provider, destination and service. Contact admin@psv.ie for information about the arrangements applicable to your information and how to obtain a copy of relevant safeguards. This statement is not a confirmation that all providers process information exclusively within the EEA.

5. Cookies and local storage

PSV.ie does not itself set advertising or behavioural-tracking cookies. Optional Google Maps and YouTube content may use cookies or device storage after you enable it, as explained above. The catalogue may use local storage on your device to remember product selections. Restricted administration pages use an essential security cookie to maintain an authorised session.

You can clear cookies and local storage through your browser settings. Removing stored catalogue information may clear your saved selections. Saved catalogue selections have no automatic expiry and remain until cleared through the catalogue controls or your browser. Admin sessions expire after 12 hours.

6. How long we keep information

Enquiry emails are held in our business mailbox and processed by our email delivery provider; sending the form does not create a website database record containing the full message. How long an enquiry needs to be kept depends on whether it remains open, leads to a service, or is needed for an applicable record-keeping obligation or dispute. Contact us about retention or deletion of a specific enquiry. The expiry of a security record does not delete your enquiry email.

Anti-abuse database records use hashed identifiers rather than the full enquiry text. These identifiers are not treated as anonymous data. Rate-limit entries expire after 15 minutes and duplicate-submission entries after 10 minutes. Expired entries are removed during subsequent verification or anti-abuse operations, not necessarily at the exact time of expiry. Mailbox, provider logs and backup retention are separate from these short-lived anti-abuse records.

7. Security

We use proportionate technical and organisational safeguards, including encrypted connections, access controls and anti-abuse measures. No online service can guarantee absolute security, but we review our safeguards and limit access to people and providers who need it.

8. Your data-protection rights

Subject to applicable law, you may ask us to access, correct, erase or restrict your personal information, object to certain processing, or receive a portable copy. You may also withdraw consent where processing relies on consent.

To make a request, email admin@psv.ie. We may need to verify your identity before completing a request. We normally respond within one month. If an extension is permitted and necessary because of the complexity or number of requests, we will explain this within the first month.

You may lodge a complaint with Ireland's Data Protection Commission at dataprotection.ie.

9. Children

PSV.ie is not directed at children. If you believe a child has provided personal information without appropriate permission, contact us so we can review and delete it where required.

10. Changes to this statement

We may update this statement when our services, providers or legal obligations change. The latest version and its update date will be published on this page.